Product Support Portals

Please find the portal below that supports the product that you need assistance with and click “Get Help” to login for helpful information or to submit a ticket for resolution.

Product Support

Customer Care Hub

The Customer Care Hub is an online self-service tool for Change Healthcare support. You will find helpful how-to documents, access to customer support analysis, and case management for your service-impacting and onboarding cases.

Products supported in the Customer Care Hub include Claims & Denials Advisor, Clinical Exchange (Clinician), Communications & Payment Services (CPS), Dental Network Solutions, Network Solutions Products, and Patient Access Advisor.

Additional Product Support Portals

Network Solutions

Products also supported via Connect Center

  • Assurance EDI
  • Clearance EDI

Pharmacy Solutions

Products supported

  • Pharmacy Business Intelligence Solutions (Explore DX® and Rx Clarity)
  • Pharmacy Management Software Solutions (Enterprise Pharmacy System™, Turn Rx®, Converge Rx™, and Freedom Data)
  • Pharmacy Network Solutions, & Pharmacy Revenue Cycle and Billing Solutions (Absolute AR®, MedRx™, and eRx Network)

Software & Analytics Solutions

Products supported via Customer Connection

  • HealthQx®
  • InterQual®
  • Patient Education

AccuReg Service & Support

Available Support 24/7
For everyday support needs, we offer legacy AccuReg customers several convenient ways to reach us:

  • AccuReg Ticket Center (Zendesk): This support platform allows customers to open a ticket, which will be reviewed by our Client Services team. The issue will be resolved in a timely manner, so you don’t skip a beat.
  • AccuReg Client Services Team: For urgent needs, contact your Client Services Coordinator directly or our Client Services team at or 855-210-1398.
  • HL7 Support: If the AccuReg application or HL7 feed is down, email 
    (cc on the email) or call us directly at 763-330-3071.